CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: TBC
or fill in our contact form:
FAQ
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CONTACT US
You can email us at
You can call us during business hours (Monday - Friday 09:00-16:00 BST Saturday - Sunday 12:00-16:00 BST) on:
Telephone: TBC
OUR PRODUCTS
Given the amount of orders we process each day, the availability of any merchandise on the site is always subject to change. The best way to stay up to date on new arrivals, promotions, and sales is to sign up for our newsletter and follow our social channels.
CURRENCY
If you are accessing from the United Kingdom and the rest of Europe, prices will be shown in GBP. If you are accessing our website from within the United States, Canada or Mexico, prices will be shown in USD.
INTERNATIONAL DUTIES AND TAXES
International duties and taxes are determined by the shipping address entered at checkout. If taxes and duties are included in the price of your order this will be mentioned at checkout.
Alternatively, your order may not include taxes and duties. This means your parcel may incur customs duties and taxes by your local customs office. Please consult your local customs agency for more information. If applicable, you will be required to pay such fees upon receiving your order.
CHECKOUT
You can add and remove products from your shopping bag before you checkout.
Please note that the price and currency charged is determined by the shipping address entered at checkout.
Orders shipping within the United Kingdom and the rest of Europe will be charged in GBP. U.S, Canadian and Mexican orders will be charged in USD. Finally, all orders shipping outside above mentioned regions will be charged in USD.
Next step is to select a shipping method, as well as enter your payment information. When you are ready to place your order, click confirm.
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Shopping at mp.com is safe. Personal information provided on mp.com is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology.
PAYMENT
We currently accept payment by Paypal, Visa, MasterCard, American Express and Discover.
Upon receiving your order, we carry out a standard pre-authorisation on your payment method to ensure there are sufficient funds to fulfill the transaction. If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.
ORDER CONFIRMATION
You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox.
Please review the order confirmation and contact us if you see any errors.
ORDER STATUS
Please note that we ask for a standard processing time of up to five business days (not including weekends or holidays) from the time your order is placed. A 'Processing' status means that your order has not yet been shipped.
You will receive a tracking number by email once your order has been shipped.
SEASONAL SALES, NEW ARRIVALS, AND PROMOTIONS
Signing up for our newsletter is the best way to receive updates about new arrivals, 10 hour drops and promotions. You can subscribe at checkout, or by entering your email address in the newsletter section in the footer of any page on mp-london.com